OPPO pickup and repair service was a god support!

I decided to use "Oppo Find X" which I bought in November 2018 and I did not use recently after a long absence.Because it supported Rakuten line.

I have been participating in Rakuten Mobile's "Free Supporter Program" since October last year.Initially, we used the "HUAWEI P30 Lite" purchased accordingly, but from December 25 last year, Find X was also announced that it would support Rakuten line by updating software.

In late January, when the busyness from the beginning was settled, I took out Find X from my smartphone warehouse.The battery level was zero because it was not used for a long time.Of course, the power supply cannot be turned on.First, charge.However, even if you insert a charging cable and wait 5 minutes or wait 10 minutes, there is no sign that charging will start.I was aware that if the charging became zero, it would take quite a while before the charging began, so I tried to leave it for several hours.I dared to use a non -genuine charger, but there was no reaction at all.

What I remembered was the collection and repair service of a failed terminal that OPPO started on December 1, last year.My Find X had passed the period to be repaired for free, but I decided to make a request after paying.

The application was easy.Access the OPPO support page and select "Collection Service".The application is completed simply by inputting the name, telephone number, address, pickup time, terminal status, etc.By the way, I applied for January 31 (Friday) and had you come to pick up on Monday, February 3rd (Monday).It depends on the area, but if the application date is Monday to Thursday, you will be picked up the next day.

OPPOのサポートページから「集荷修理サービス」を申し込める名前、電話番号、メールアドレス、住所、集荷希望時間の入力に続いて、機種、故障詳細などを入力申し込みが完了すると、すぐにメールが届いた。「お客様は申請された故障端末が到着した」と書かれていたが、これは単なる誤表記だろう

As I wanted, the collection came on the afternoon of Monday, February 3rd.Can I give only the terminal?Should I pack it?Since it was not particularly written on the support page, I handed it as close as possible to purchase.

端末や充電器、USBケーブルなどの一式をFind Xのパッケージに入れて、集荷に来た運送会社の人に渡した

The day after the pickup, I received an email from OPPO as soon as possible.The repair has been completed and it has already been returned.Since the warranty period has passed, I thought that inspection and repair costs would be charged, but they seemed to fix it for free.If it takes time or cost of repair, it will be contacted.

集荷の翌日には、修理が完了し、発送したとのメールが届いた

The next day, on February 5 (Wednesday), the repaired Find X returned.From the day of the request for repair, we arrived with two business days.It's early.In the box, there was a charged Find X, a paper with a description of how it corresponded, and a certificate that the repair was completed.

OPPOのロゴが付いたダンボールに梱包されて帰ってきた修理の詳細についての報告が同梱されていた

According to the report from the OPPO repairer, when the battery level is 0, it can be started by entering the battery protection mode and charging it for 5 minutes with the power off.When I tried it, it was a mystery why I could not start charging for 5 minutes or 10 minutes, but it was good because I just returned to the original state.

Find X, which has been able to charge safely, has updated software and uses Rakuten Mobile (MNO) SIM.Just the other day, the successor model Find X2/X2 Pro was announced, but Find X is still an impression that it can be used.