Top 3, 300 men and women asked for the beauty salon TOP3, 3rd place, which is cheap, proposal as a second -place professional, what is the first place?
Various efforts are being made, such as "improving technical skills" and "discount coupons" in order to acquire repeaters at beauty salons nationwide.But is that really what customers are looking for?
This time, let's take a look at the "Top10 of what you want from a beauty salon" announced by Mobile Mobile.
What you want from a beauty salon TOP10
1st place: Good technology
● "Because it is a curly hair, a hairstyle with no skill is often a strange hairstyle, so I choose a beauty salon with a hairdresser who is good at cutting and understands my hair quality.increase.I think the hairstyle is very important, so I want to choose a place with technology.(47 -year -old female)
● "It takes time to return when the hair is cut.That's why I don't want a professional to fail.I want you to finish it beautifully because you pay a technical fee.I am glad if I cut my hair for three months so that my hair can be organized for three months.(34 -year -old female)
● "In my experience of going to various beauty salons, I feel that there are quite a few hairdressers who have a good technology, and I have few cuts that are really satisfying.If you have a certain technology, you may be able to repeat and repeat even if you have an option fee.(30 -year -old female)
● "I want to leave it with confidence (I don't want to have extra stress), and it's a shame that the finish is bad even if the customer service is good.The impression changes considerably with a single hairstyle, so if the price is cheap and the skill is useless, it will be necessary to have it fixing it in another beauty salon, so it will cost money.(27 -year -old female)
● "When deciding on a beauty salon online, I search for the atmosphere of the shop and the ease of going from home, but what I want to actually come to the store is a technical ability that makes my desired style.If you are satisfied, I will try to be the same beauty salon and practitioner next time.I felt again that it is important to be a corona and do not need services such as talking, and it is important to finish it as expected in a short time.(45 -year -old female)
2nd place: Proposal and advice as a professional
● "I would like to judge what kind of hairstyle to use for the characteristics of my head and hair quality, so I chose it.Have the rough image floating in yourself make it an ideal form.Some hairdressers are the most important because the image may not be transmitted well.(27 -year -old female)
● "I am an amateur who has no knowledge of hair, so the information that a hairdresser tells me is reliable.If you tell me how to care about hair care, you will want to practice it at home.I think you know the trends the most, and I want you to tell them the popular colors.(28 -year -old female)
● "Even if you have a hairstyle that you want to see the net, etc., it may be difficult due to hair quality and quantity, so it may not be the same as you expected.In such a case, it is reliable if you get an advice that suits each and every one of you because the hair quality is like this.(49 -year -old female)
● "What I think is important is polishing myself.For that reason, I think it is essential to make an effort, such as making makeup, wearing cute clothes, and sticking to skin care.However, the way of care for hair, arrangement, cut, hair color, etc. are often unknown.In particular, I would learn very much if I could give advice from a professional's point of view, such as reducing the surface length because the face length is a complex, and this hairstyle and arrangement are reduced.(20 -year -old female)
● "The advice from the perspective of a professional is that it is very valuable to be able to teach directly because it is something you do not know.I go to the beauty salon and talk a lot because I want to know how to improve my hair, but also to improve.(19 -year -old female)
3rd place: Price is appropriate and cheap
● "The beauty salon that has been going all the time can be booked with hot pepper, and even when you have to cancel it, you can do it online, so it is difficult to make a phone call within business hours, so it is very helpful and it is good to be cheap."(39 -year -old female)
● "After all, since Corona has a good economic situation, the cut fee of a beauty salon has never been cheaper.In particular, when you dye your hair, the price of the payment will increase, and in recent years, the hairstyle is often short, so the price at the beauty salon will not be ridiculous because it goes often cut as it is.(39 -year -old female)
● "Basically a beauty salon has a expensive image.Because you need to go every month, it is financially difficult at a high price.No matter how high the skill is or the atmosphere inside the store is good, you can't think of going if the price is high.So what you want from a beauty salon is cheap.(22 years old male)
● "I am a short hair myself, but I am worried that my hair will grow with short hair, and it is difficult to go if I get a high amount of money, even though there is no cut amount and it is about the amount of hair, so it is difficult to go.If it's a store, you don't feel like you've lost it and care won't be troublesome.(25 -year -old female)
● "Beauty salons go almost every month, so choose the price is cheap.I don't care so much, I don't think there is a big difference in technology. "(24 -year -old woman)
4th place: Let me spend quietly
● "I don't want to talk, but I'm not good at hairdressers because I feel like I'm always prying.It would be nice if it was a bland topic, but many people who listen to private things with care and often feel bad.(37 -year -old female)
● "Because the beauty salon that talks excessively is very bad.I'm glad if you get a questionnaire about customer service at the medical record, or don't talk about it when you look at your smartphone or book.I just go to the hairdresser to prepare my hair, and the hairdresser is not interested in anything, so I would like to spend a silence except for conversations about hair.(30 -year -old female)
● "I am not good at communicating with people, so I want to have as much conversation as possible while cutting my hair.Also, if you talk to a hairdresser, there is no topic and you can't talk well.I don't want you to talk as much as possible because you have an awkward time.(23 -year -old male)
● "There are few seats and clerks that women go to, so they have to talk about their hair or wait while waiting.She cares.So, there are a lot of seats from the beginning, so you don't mind if there are many clerks, so you can spend comfortably.(29 -year -old female)
● "I am not good at speaking, so I would be grateful if the conversation could be minimized.I like the beauty salon that makes me spend time quietly, because the hairdresser is also anxious about lack of politeness compared to when I concentrate and cut it silently.(30 -year -old male)
5th place: polite cuts and colors
● "Even if you want to do cuts and colors in your daily life, you can not easily do well, such as getting bangs, so it doesn't work so easily.I think that polite cuts and colors are necessary items because I want to leave them in my heart.(21 -year -old female)
● "Distance and price are important, but I think it is best to have long -lasting cuts and color skills.This is because you feel like you lose your hairstyle or color that you are not satisfied with, or go out.I don't like conversations in cuts and colors.I want you to do it silently.(36 -year -old female)
● "The person who was in charge of me was busy, cut and colored, and it was finished again, and after returning, I noticed that my bangs were rattling and the tension went down.I have a good impression of the beauty salon that carefully cuts from the beginning to the end "(22 -year -old female)
● "I used to work for beauty materials in the past.As described above, there are various types of services at the beauty salon, but I think that hairdressers who work carefully for customers are the most trusted.increase.And I think the number of repeaters will increase.(56 years old male)
● "I have a lot of hair, so depending on the hospital, there are cut stiffness and color unevenness, so I wanted you to be careful.Since the amount is not cheap, I hope that those who have a good technology will respond carefully.(22 years old female)
6th place: Good customer service attitude
● "There are many people who are good at cutting skills, but there are some hairdressers who are a little alone and care about, so if you want to clean your hair, it is better to be comfortable.。I'm happy with advice, but I really don't like being rude.(31 -year -old female)
● "This is because I value the personality of the hairdresser as a condition that I want to go to again.When you go to a beauty salon, you are not good at communicating your wishes well, so you can spend that time without worrying if you are a beauty salon that is easy to talk to.(37 -year -old female)
● "I thought that even those who have skills would feel sick if they did not have a good customer service attitude and could not leave it with peace of mind.The most important image of a beauty salon can be ruined, and I think that you will not want to go again, so I will focus the most.(29 -year -old female)
● "Not to mention the customer's wishes, of course, they will make a good proposal for better proposals and unreasonable requests.It is important that the technology is great, but the customer service is polite.Talk to the person you want to talk to.If you want to spend a quiet time, we will talk about what we need, but we are very happy to be able to take care of it.(48 -year -old female)
● "The beauty salon will stay for one hour, even if it is short.Not to mention the technology, but I don't feel like going unless I'm particularly comfortable.For that purpose, the attitude of the beauty salon is important.If you feel bad, you will not be willing to go next.(55 -year -old female)
7th place: Easy -to -go distance
● "I think it is important to be close because it is a place to go regularly.After going to the beauty salon, I am looking forward to going shopping with the hair that a hairdresser wraps beautifully, so I feel that it is a waste if I just go to the beauty salon and lose time.(18 -year -old female)
● "No matter how good the skill is and the customer service is good, you can not give it an option unless it is easy to go from home.I often go to a beauty salon while my child is small and I want to finish it as soon as possible, so the distance is the first condition for a while.(41 -year -old female)
● "I went to a stylish hospital in a distant single era, but I am currently raising children, so I do not want to spend too much time, so it is easy to go.There are cars, so the range is wide, but if you can go on foot, it would be better if there was a beauty salon within walking distance.(28 -year -old female)
● "Because my daughter is still small, if it is too far, there is a possibility that it will not be in time for kindergarten pick -up, so a nearby area is essential.It would be nice if you could walk on foot, but if the bicycle is less time after the treatment, it will be quite good if you have a full speed.(39 -year -old female)
7th place: Not crowded, easy to make reservations
● "It is essential to make a reservation immediately without missing the opportunity when you suddenly want to go.If you can't make a reservation when you want to go, you'll be sly, so you can make a reservation on the day before.I don't like congestion even if it's not this time.I am not good at passing many people with people who like the surrounding conversation or shampoo, etc.(44 -year -old female)
● "I always feel like I'm going when I have free time, so I don't go to a very crowded place.I don't really like making a reservation over the phone or online, so I like my favorite beauty salon, which knows the free time.(52 -year -old woman)
● "Because there are children, it is difficult to make a schedule in advance, and it will be possible to go to the beauty salon at the last day or the day, etc.I can't go easily even if I want.(31 -year -old female)
● "I went to various beauty salons, but I don't want to go next time when it is difficult to make a reservation or wait.Even if the cuts and colors do not go as expected, you can consult with "I want you to do this" the next time you do it, but if you can't make a reservation, you can't help here.(42 -year -old female)
● "If you have a small child, it is difficult to make a reservation, and if you are crowded with children, you will think that it will cause trouble around you, such as when your child makes a noise.Also, if it is easy to make a reservation, it will be easy to leave and you can go when you want to refresh. "(34 -year -old woman)
9th place: Talk moderately
● "I myself have a shy personality, and what are you doing?Will you go somewhere today?And because you get tired if you are asked in detail.However, if you can proceed silently without saying, you have to talk about something!It is very easy and easy to spend time to talk moderately in between.(34 -year -old female)
● "I would be glad if you could give advice on things you do not know, third parties, especially professionals, hairstyles and modifications.After all, I often do not understand myself.I'm glad if you can get a hairstyle and shampoo suggestion that matches your hair quality.(38 -year -old woman)
● "I don't have much conversation with people who are involved in work and family recently, so Ideally, I would like to talk to you and moderately.It is out of the question to stop talking too much, but I hate silence and I am not good at talking from myself, so I would be grateful if you talked about it.(44 -year -old female)
● "" Proposal as a professional and advice "If you do not want to change the length of the professional, the proposal for the next visit.I know that my hair is hurt, so I don't deny it. I want you to cut your hair in a good condition.I said good, "he gave me not only the profits of the store but also as a professional advice.I want you to increase such a beauty salon. "(44 -year -old female)
10th place: Coupon discount service
● "Simple, low cost, and still skilled beauty salons are attractive.It is good to run with a small number of people, as managed by individuals.This is because it takes time to each person and cut carefully.That's where I'm going now.(38 -year -old male)
● "Because I always feel that the beauty salon fee is expensive.I go only twice a year.The reason is that the money you spend on yourself is wasteful.I really want to go a little more, but I don't want to pay for beauty.Also, if you are in charge of newcomers or professional history, please discount.(27 -year -old female)
● "Beauty salon wants to go once every few months as possible for hair maintenance, so I thought it was important to be appropriate and easy to go to.If you have appropriate skills and fees, you will want to continue to ask.(24 -year -old female)
● "Personally, it feels like shaving a beard.So it's hard to be 1 or 2 hours just by cutting your hair.I personally feel attractive enough to be able to save time if possible.The beauty salon that is cheap is not bad, but if the time efficiency is poor, it is lost in many ways.(44 -year -old male)
● "It's a troublesome type to talk a lot, and if you have cheaper and better arms than that, you'll want to keep going.To be honest, I think it has a compatibility with a hairdresser, so the price is the top priority anyway.(38 -year -old woman)
Survey target: Men and women nationwide using a beauty salon
Number of investigators: 309 (269 women / 40 men)
Survey date: June 2 to June 3, 2021
Survey method: Answer by the Internet